Refund & Cancellation Policy
Last updated: 21 July 2026
PlanBanaDo sells digital services only — there is nothing to ship. Payments are processed by Razorpay. This page explains how cancellations and refunds work for each purchase type.
Premium subscription (₹149/month)
- You can cancel at any time by writing to support@planbanado.com from your account email. Cancellation stops future renewals.
- Premium stays active until the end of the period you already paid for; we do not charge again after cancellation.
- Amounts already charged for a started billing period are non-refundable, except as required by law or in the duplicate/failed cases below.
Trip credits (₹49 single / ₹99 three-pack)
- If you have used none of the credits from a purchase, you can request a full refund within 7 days of that purchase.
- A credit is consumed at the moment you save a trip. Deleting a saved trip does not return the credit (or a free-tier slot) — the save itself is the paid service. Once any credit from a purchase is used, that purchase is non-refundable. Unused credits never expire.
Duplicate or failed payments
If you were charged twice for the same purchase, or money was debited but the purchase did not activate, tell us — we refund the duplicate or failed charge in full once it is verified with Razorpay.
How to request a refund
Email support@planbanado.comfrom your account email with the payment reference (shown in your Razorpay confirmation, or on your Account page’s purchase history). We respond within 3 business days. Approved refunds are issued to the original payment method through Razorpay and typically arrive within 5–7 business days, depending on your bank.
Third-party bookings
Bookings made on third-party sites reached through our booking links (transport, stays) are governed by that provider’s own cancellation and refund policy — we cannot refund or alter them.